Last updated: 29 September 2026
Welcome to Malka Europe.
These Terms & Conditions govern the use of our website and the purchase of products from Malka Europe. By placing an order through our website, you agree to these Terms & Conditions.
Please read them carefully before completing your purchase.
1. About Us
Malka Europe is operated by:
E. MALKA ECOMMERCE SOLUTIONS LTD
Registered in Cyprus
Company Registration No.: HE 491110
VAT No.: CY60355006V
Registered office: 148 Faneromenis Avenue, Larnaca 6035, Cyprus
Email: [email protected]
Throughout these Terms, “Malka Europe”, “we”, “us” and “our” refer to E. MALKA ECOMMERCE SOLUTIONS LTD.
Our European online store supplies jewelry-making materials, natural stones, beads, brass components, jewelry findings, cords, accessories and other craft-related products.
2. Scope of These Terms
These Terms apply to purchases made through the Malka Europe website.
Nothing in these Terms is intended to exclude or limit any rights granted to consumers under mandatory European Union or applicable national consumer protection law.
Where mandatory consumer law provides greater protection than these Terms, the mandatory legal provisions will apply.
3. Products & Product Information
We make reasonable efforts to ensure that product descriptions, photographs, dimensions, quantities, materials and other information displayed on our website are accurate.
However, many of our products are handmade, handcrafted, naturally occurring or produced in small batches.
For this reason, minor differences between individual pieces are normal and may include variations in:
- colour;
- shade or tone;
- texture;
- pattern;
- shape;
- size;
- weight;
- surface finish;
- stone inclusions;
- patina;
- handmade details; and
- other natural characteristics.
Such natural or handmade variations do not by themselves constitute a defect or lack of conformity.
Natural Stones
Natural gemstones and cabochons are unique by nature. Colour, transparency, inclusions, markings and patterns may vary from the photographs shown online.
Where a product is described as an assorted natural stone, mixed stone selection, or similar wording, the stone, colour or pattern received may vary depending on available stock unless a specific selection option is expressly offered on the product page.
Photographs are intended to represent the product as accurately as reasonably possible. However, colours may appear slightly different depending on lighting, photography and the customer’s screen or device.
Nothing in this section affects a consumer’s statutory rights where a product is defective, materially different from its description or otherwise does not conform to the contract.
4. Handmade Brass & Metal Products
Some of our brass and metal components are handmade or artisan-produced.
Small marks, minor irregularities, variations in finish, soldering, texture or shape can be characteristics of handmade production and are not necessarily defects.
Untreated brass may naturally darken, oxidise or develop a patina over time. This is a natural characteristic of brass and does not necessarily indicate a manufacturing defect.
The appearance of metal products may also change depending on storage, humidity, exposure to cosmetics, chemicals, water and normal use.
5. Measurements, Weight & Pack Quantities
Where products are sold by weight, any stated number of pieces is an approximate quantity only.
For example, a product sold as a 20 g pack may contain a slightly different number of beads or components from another 20 g pack because individual pieces may vary slightly in weight.
Where a product is sold by weight, the purchased weight — rather than an estimated piece count — determines the quantity supplied.
Measurements displayed on product pages are approximate unless expressly stated otherwise. Small variations may occur, particularly in handmade and natural products.
6. Prices
All prices displayed on the Malka Europe website are shown in euros (€), unless otherwise stated.
Applicable VAT and other taxes will be displayed or calculated as required by law.
Any delivery charges or other applicable charges will be clearly communicated before the customer completes the order.
We reserve the right to change our prices at any time. Price changes will not affect orders already accepted by us.
In the event of an obvious pricing, typographical or technical error, we may contact you before dispatch to correct the error. Where an order cannot reasonably be fulfilled because of an obvious error, we may cancel the affected item or order and issue a full refund of any amount paid for it, subject to applicable law.
7. Promotions, Discount Codes & Coupons
From time to time, Malka Europe may offer discount codes, promotional offers or other benefits.
Unless otherwise stated:
- promotional codes cannot be exchanged for cash;
- only one promotional code may be used per order;
- codes may have an expiry date;
- codes may apply only to selected products, customers or order values;
- discounts cannot normally be applied retrospectively to completed orders; and
- promotional offers cannot be combined unless expressly stated.
Any specific terms communicated with a promotion form part of that promotion.
First Order Discount
Where offered, our first-order discount is intended for a customer’s first qualifying purchase and may be limited to one use per customer.
Returning Customer Discount
Where offered, returning-customer discounts are intended for customers who have previously completed a qualifying purchase with Malka Europe.
We reserve the right to refuse or cancel the use of a promotional code where we reasonably determine that it has been used fraudulently, improperly or contrary to the stated promotional conditions.
This does not affect statutory consumer rights.
8. Free Shipping Promotions
Where free shipping is offered above a specified order value, the applicable threshold and eligible destinations will be stated on our website.
Our current promotional shipping conditions may change from time to time and the conditions displayed at checkout at the time of purchase will apply to that order.
If a returned order no longer meets the conditions of a promotional offer, any adjustment to the refund will only be made where permitted by applicable law and where the relevant condition was clearly disclosed before purchase.
9. Placing an Order
Products displayed on our website are subject to availability.
After you place an order, you will receive an electronic confirmation.
An order is subject to acceptance by us. We may refuse or cancel an order where reasonably necessary, including where:
- the product is unavailable;
- payment has not been authorised;
- there is an obvious pricing or product information error;
- we reasonably suspect fraud or unauthorised payment;
- delivery to the requested destination is unavailable or legally restricted; or
- the order would violate applicable law.
Where we cancel an order after payment has been received, the relevant amount will be refunded using the original payment method unless another method is agreed.
10. Payment
Available payment methods are displayed during checkout.
Payment must be successfully authorised before an order is processed for dispatch unless otherwise expressly agreed.
Payment services may be provided by independent third-party payment providers. Their own terms and privacy practices may also apply to the payment transaction.
Malka Europe does not guarantee that every payment method will be available for every customer, country or transaction.
11. Delivery
Available delivery methods, estimated delivery times and shipping charges are displayed during checkout or in our Shipping information.
Delivery times are estimates unless we expressly agree to a specific delivery date.
We will dispatch and deliver orders within the timeframe agreed with the customer. Where no different timeframe has been agreed, delivery will be made within the period required by applicable consumer law.
Delays may occasionally occur due to circumstances outside our reasonable control, including carrier disruption, severe weather, customs procedures, strikes, public emergencies or other exceptional events.
If a material delay occurs, we will provide the customer with the remedies required by applicable consumer law.
12. Delivery Address & Customer Responsibility
Customers are responsible for providing complete and accurate delivery information when placing an order.
Please check your address carefully before completing your purchase.
If you notice an error, contact us as soon as possible. We will make reasonable efforts to update the address before dispatch, but we cannot guarantee that changes will be possible once the parcel has entered the carrier’s network.
Customers are also responsible for collecting parcels from a designated pickup point within the timeframe communicated by the carrier.
Where a parcel is returned to us because the customer provided an incorrect or incomplete address, refused delivery, or failed to collect the parcel, we will contact the customer regarding available options.
Any deduction of additional delivery or return costs from a refund will only be made where permitted by applicable law and where the customer was responsible for the failed delivery.
This does not apply where the failure of delivery was caused by us or our appointed carrier.
13. Risk During Delivery
Where we arrange delivery, Malka Europe remains responsible for the goods until they are delivered to you or to a person designated by you to receive them, except where you independently arrange a carrier not offered by us.
If a parcel is lost before delivery, please contact us so that we can investigate the shipment and provide the remedy required under applicable law.
14. Right of Withdrawal – 14 Days
If you are purchasing as a consumer, you generally have the right to withdraw from your online purchase without giving a reason within 14 days from the day you, or a person designated by you, receive the goods, subject to the exceptions provided by law.
To exercise your right of withdrawal, you must inform us clearly of your decision to withdraw before the withdrawal period expires.
You may contact us by email or use the model withdrawal form provided below.
Simply returning a parcel without informing us of your decision to withdraw may not be sufficient to exercise the statutory right of withdrawal.
After notifying us of your withdrawal, you must return the goods within the period required by applicable law.
15. Condition of Returned Products
You may inspect a product to the extent reasonably necessary to establish its nature, characteristics and functioning.
You may be responsible for any diminished value resulting from handling beyond what is necessary for this purpose, as permitted by applicable law.
Returned products should therefore be sent back, where reasonably possible, in their original condition and with their original packaging.
The absence or damage of original packaging does not automatically remove statutory withdrawal rights, but a reduction in value may apply where legally permitted.
16. Return Shipping Costs for Change-of-Mind Returns
Unless we expressly offer free returns, the customer is responsible for the direct cost of returning goods when exercising the statutory 14-day right of withdrawal.
We recommend using a trackable shipping service, as customers remain responsible for ensuring that the returned parcel reaches us.
This section applies to change-of-mind withdrawals and does not apply where goods are defective, damaged on arrival, incorrectly supplied or otherwise not in conformity with the contract.
17. Refunds Following Withdrawal
Where a consumer validly exercises the statutory right of withdrawal, we will refund payments received from the consumer as required by applicable law.
This includes the cost of our least expensive standard delivery option offered for the original order, where legally required.
If the customer chose a more expensive delivery method than our standard delivery option, we are not required to refund the additional cost attributable to that upgraded delivery method.
Refunds will generally be made using the same payment method used for the original transaction unless otherwise agreed.
We may withhold the refund until we have received the returned goods or until the customer provides evidence that the goods have been sent back, where permitted by law.
18. Exceptions to the Right of Withdrawal
The statutory right of withdrawal may not apply to certain products where an exception under applicable law applies.
This may include, for example, goods made to the customer’s specifications or clearly personalised for the customer.
Where an item is excluded from the statutory right of withdrawal, this will be communicated where required before purchase.
Nothing in this section limits rights relating to defective or non-conforming goods.
19. Damaged, Incorrect or Defective Products
Please inspect your order after delivery and contact us as soon as reasonably possible if you believe that an item:
- arrived damaged;
- is defective;
- is materially different from its description; or
- is not the product ordered.
Where appropriate, we may ask for photographs and relevant information to help us understand and resolve the issue.
Any request for photographs or information does not remove or reduce the customer’s statutory rights.
Where goods do not conform to the contract, consumers are entitled to the remedies provided under applicable consumer law, which may include repair, replacement, price reduction or termination/refund depending on the circumstances.
Where the law requires us to bear the cost of returning defective or non-conforming goods, we will do so.
20. Legal Guarantee
Consumers purchasing goods from Malka Europe benefit from the statutory legal guarantee of conformity provided under applicable EU and Cyprus consumer law.
For new consumer goods, this protection is generally available for at least two years from delivery.
If a product is defective or does not conform to the contract, you may have statutory rights to repair, replacement, price reduction or termination of the contract/refund depending on the circumstances.
These statutory rights apply independently of any commercial guarantee we may voluntarily offer.
Nothing in these Terms limits or excludes your mandatory legal guarantee rights.
21. Missing Items or Order Errors
If an item is missing from your parcel or you receive an incorrect item, please contact us as soon as reasonably possible after delivery.
Please include your order number and, where useful, photographs of the parcel and contents so that we can investigate efficiently.
Once verified, we will provide an appropriate remedy, which may include sending the missing/correct item or issuing a refund where appropriate.
22. Product Care
Jewelry-making materials, natural stones, plated products and brass components should be stored and handled appropriately.
Exposure to water, perfume, cosmetics, chemicals, cleaning products, high humidity, salt water or prolonged direct sunlight may affect some materials and finishes.
Natural tarnishing, patina or changes resulting from normal wear, improper storage, misuse or exposure to unsuitable substances are not necessarily product defects.
This does not affect statutory rights where a product lacked conformity at the time required by law.
23. Intended Use & Safety
Our jewelry-making materials and components are intended for craft and jewelry-making purposes unless stated otherwise.
Small components, beads, charms, findings and similar items may present a choking hazard and are not toys.
Products should be kept away from babies and young children unless specifically designed and legally marketed for their use.
Customers are responsible for ensuring that materials are suitable for their intended project and for using appropriate care, tools and techniques.
Nothing in these Terms excludes liability that cannot legally be excluded.
24. Intellectual Property
All website content, including photographs, product images, text, graphics, branding, logos, product descriptions, website design and other original content, is owned by or licensed to Malka Europe unless otherwise stated.
Such content may not be copied, reproduced, distributed, commercially exploited or republished without prior permission except where permitted by law.
Purchase of a product does not transfer intellectual property rights in our photographs, descriptions, designs, branding or website content.
25. Website Availability
We aim to keep our website accurate and available but cannot guarantee uninterrupted or error-free operation.
We may temporarily suspend or modify parts of the website for maintenance, security, technical or operational reasons.
We may also update product information, prices, availability and website content from time to time.
This section does not affect contractual obligations relating to orders already accepted.
26. Liability
Nothing in these Terms excludes or limits liability where exclusion or limitation would be prohibited by applicable law.
Subject to mandatory consumer protection law, we are not responsible for losses caused by:
- misuse of a product;
- use contrary to supplied information or its reasonably intended purpose;
- normal wear and tear;
- improper storage or care; or
- circumstances outside our reasonable control where the law permits such limitation.
For consumers, nothing in these Terms limits rights or remedies granted by mandatory consumer law.
27. Privacy & Personal Data
Personal data collected through the website is processed in accordance with our Privacy Policy and applicable data protection legislation, including the General Data Protection Regulation (GDPR) where applicable.
Our Privacy Policy explains how personal information is collected, used, stored and shared.
Cookies and similar technologies are addressed separately in our Cookie Policy or cookie management system.
28. Complaints
We want to resolve problems fairly and efficiently.
If you have a complaint relating to an order or product, please contact us at:
Please include your order number and enough information for us to understand the issue.
We will review the complaint and respond within a reasonable period.
Consumers may also have access to applicable alternative dispute resolution or consumer protection mechanisms.
The former European Commission Online Dispute Resolution (ODR) Platform has been discontinued and is therefore not referenced as an active dispute-resolution service.
29. Governing Law
These Terms and contracts concluded through Malka Europe are governed by the laws of the Republic of Cyprus, subject to any mandatory consumer protection rights that apply to consumers residing in another country.
If you are a consumer residing in another EU Member State, this choice of law does not deprive you of mandatory consumer protections that apply to you under applicable law.
Nothing in these Terms restricts any jurisdictional rights that consumers have under applicable EU or national law.
30. Business / Wholesale Purchases
These Terms are primarily intended for retail purchases made through Malka Europe.
Orders made for business, professional, resale or wholesale purposes may be subject to separate terms and conditions.
Consumer-specific rights described in these Terms, including statutory withdrawal rights, apply only where the purchaser qualifies as a consumer under applicable law.
Customers wishing to purchase larger quantities or for resale may be directed to our wholesale store and the terms applicable to that store.
31. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes in our business, website, services or applicable law.
The version applicable to an order is the version in effect when the order is placed.
The latest version will always be published on this page together with its last-updated date.
32. Contact
For questions regarding these Terms & Conditions or an order, please contact:
E. MALKA ECOMMERCE SOLUTIONS LTD
Malka Europe
148 Faneromenis Avenue
Larnaca, Cyprus
Email: [email protected]
Model Withdrawal Form
If you wish to exercise your right to withdraw from an eligible purchase, you may use the form below. Use of this form is optional.
To:
E. MALKA ECOMMERCE SOLUTIONS LTD / Malka Europe
148 Faneromenis Avenue, office 301
Larnaca, Cyprus
Email: [email protected]
I hereby give notice that I wish to withdraw from my contract for the purchase of the following goods:
Order number:
Product(s):
Order date:
Date received:
Customer name:
Customer address:
Date:
Signature (only if submitted on paper):
Important – Return Address
The company address shown above is not our return shipping address. Please do not send products to this address.
Before returning any products, please contact us at [email protected]. We will provide you with the correct return address and return instructions.
Returns sent to an address not provided or confirmed by us may not reach our returns facility and may therefore be delayed or unable to be processed.
